Home screen Your home screen is the most important customization decision you can make for your company knowledge base. are being added at one time), 3 select the Role, and 4 select Next. The next step is to help your reps practice using the systems in your call center. Here are three areas that you can customize your ScreenStep site for your company. This article is for Faculty and Staff who need to add users to and remove users.
ADD A ONE OFF TO A SITE IN SCREENSTEPS UPDATE
With Khoros’ consistent uptime and ScreenSteps need to charge for public sites, we need to make our public ScreenSteps sites private. Add another person to the account Remove a person from the account Complaint Update credit card Change billing address Change billing contact Replace device Machine won’t turn on Machine won’t turn off Phase 3: Using the systems. (We do have hopes to expand embedding beyond Canvas in the future.) ScreenSteps was also kind enough to never charge us for these extra public sites. Both platforms also did not allow embedding of guides Khoros will allow embedding within Canvas. In the Zendesk and Jive days we kept backups of our documentation public using ScreenSteps “sites” because Zendesk and Jive were not as reliable as Khoros is now. Now, it is time to put the pieces together, test your resources, and launch.
ADD A ONE OFF TO A SITE IN SCREENSTEPS SOFTWARE
It has been the one constant as we’ve changed Community platforms 3 different times (Zendesk > Jive > Khoros). ScreenSteps is a knowledge base software and employee enablement system. ScreenSteps is the software we have used to author and manage our documentation since 2011. The old URLs point to a public ScreenSteps site. Please reach out to us if you need assistance. If you use an old '' url to link to an individual guide you will want to find the appropriate link here, in the Community. We plan to put redirects in place for sites, but not for individual guides. We’ve provided a list of URLs below to aid in your link checks. You may be impacted if you linked to or embedded guides directly from the ScreenSteps site into courses or on resource web pages in the years we used Zendesk, or in the earlier years of using Jive (roughly pre 2017). These sites also do not appear in search engine results. Traffic to the ScreenSteps public sites continues to decrease monthly and is now a fraction of a percent of the monthly traffic to the Community. Most users access guides through the Community and will not notice a difference at all. On Monday Augold guide URLs containing ‘’ will be taken offline. Tl dr: All guides will remain accessible via the Community but we need to close down a really old secondary guides site.
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